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Janus International Amarr LiftMaster

Customer Feedback

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Janus 1000I Rating: Good
I recently purchased a 10' x 10' rollup Janus door. To save some money, I chose to pick up the door in Anaheim. The pick up process was very smooth. Everyone was very helpful. The only thing that stunk was driving through Los Angeles traffic. The assembly instructions were marginal. Some of it was a little difficult to understand. I did not receive all of the installation instructions but I called the supplier and they were very helpful in giving me the information that I needed. Sue was very helpful at your company when I called and asked questions prior to ordering. I would definitely recommend your company in the future.
Submitted by: Gregory Davis May 16, 2016 12:17:43 AM
Janus 650 Rating: Excellent
We had a couple of issues with the doors I ordered. Specifically the rails had not been finished properly for bottom inside door locks. When I contacted Steel Door, Sue, handled the situation perfectly. She gave me details on how to notch the rails. Perfect customer service which is why I am rating this as excellent. The doors work exactly as described. I'd always recommend having three people on the install for door 6 foot in width and larger.
Submitted by: Ralph Maltese Jan 5, 2016 2:23:46 PM
Janus 650I Rating: Excellent
From E-Mail we received Sue, it's been a couple of months since I bought my door from you, but I am so satisfied with the door and my purchase experience, that I am compelled to let you know how I feel. You were patient and understanding right from the initial phone call I made to you. I'm not a door guy, nor a construction guy so I had a lot of questions. You answered them all and assured me that I could install the door. Fortunately, I live fairly close to one of the Janus manufacturing facilities, and you gave me the name of a contact there who I could meet with to actually see the door I was buying. I met with Drew, and he was very accommodating. He answered all my questions and talked me through the installation process, as well as strongly suggesting that I watch the video on your website. Once I got the door, the basic installation was as easy as both you and Drew said it would be (I did enlist the help of a neighbor to lift the door, which is a must). I had some difficulty with installing the wind stops, and again, one phone call to you was all I needed to get the information I needed. Everyone who comes over compliments me on the door. Greg Boyda
Submitted by: Customer Service Dec 24, 2015 11:15:56 AM
Janus 650 Rating: Excellent
Very positive experience. Good customer service. The door is great.
Submitted by: Lee Van Zandt Jun 2, 2015 12:10:51 PM
Janus 3100 Rating: Excellent
I ordered a Janus model 3100 rollup door for my shed in Washington DC, and I just wanted to put in a good word about the customer service I got from Sue at Steel Door Depot. She helped me pick the best model for my needs, taking cost, security and durability into account. She answered all my questions and responded to all my emails promptly. She was always pleasant, patient and professional on the phone (the three P's?). Good customer service really does make a difference and Sue nailed hit. Give her a raise! - Steve D in DC
Submitted by: steve dumaine Aug 29, 2014 9:45:37 AM
Janus 650 Rating: Excellent
Customer service was Great from answering questions when ordering to the staff in Ariz. when I picked up the door. Pleased w/the finished product, I would recommend them. Thanks
Submitted by: todd thompson Mar 29, 2014 4:57:26 AM
Janus 650 Rating: Excellent
From E-mail we received: Thanks Sue, the door looks great. I appreciate you help in ordering and fast delivery. Greg San Rafael High School Athletic Boosters
Submitted by: Customer Service Mar 7, 2014 9:23:56 AM
Janus 650 Rating: Excellent
This is from an E-Mail we received: My two doors just arrived and I would be remiss if I did not say thank you and say how impressed I was with your driver and vehicle. I would like to think my service technicians are as friendly and professional as your driver. Thanks again for handling such a little order with such professionalism. David Sanders Sanders Company, Inc.
Submitted by: Customer Service Mar 7, 2014 9:11:22 AM
Janus 650 Rating: Good
The product is great
Submitted by: Joseph Wilson Feb 28, 2014 11:42:16 AM
Janus 2500I Rating: Excellent
Great experience ! Sue was most helpful, delivery was on time and very helpful with the off load. First roll up door that I have installed, was a snap, installed in 6 hours! Couldn't be happier. Thanks so much SDD. Great company to order from.
Submitted by: Paul Marchigiani Sep 26, 2013 2:37:13 PM
Janus 650 Rating: Excellent
Great customer service, easy pickup, very helpful and courteous when loading! Thanks
Submitted by: Dwight Dolliver Aug 14, 2013 9:16:56 AM
Janus 650 Rating: Excellent
Sue was great and provided the information and input for make my experience great. The doors were pack excellent and were a breeze to put up. For the price, design and ease of installation and use you can't beat them.
Submitted by: Alan Patterson Aug 6, 2013 9:16:44 PM
Janus 650 Rating: Excellent
The door, packaging, and speed of shipping were great. However, since this was my first time installing this type of door, the instructions were NOT clear on framing measurements.
Submitted by: Mark Brookhouser Jul 26, 2013 9:04:49 AM
Janus 650 Rating: Excellent
Comments we received by e-mail: I would like to thank you for your quick response and delivery of the roll up door. The instructions were very clear and easy to follow. I am very proud of installing this door, it took me less than 30 minutes. Again, Thanks for the great quality and looks. Looking to start another project and get another door. Your customer, Ramon
Submitted by: Customer Service Jun 21, 2013 11:38:06 AM
Janus 750 Rating: Excellent
Comments we received by e-mail: I am very happy with my new 10x 8 roll door. Ray Smith
Submitted by: Customer Service Jun 21, 2013 11:35:36 AM
Janus 2000 Rating: Excellent
The door is a good value and the customer service provided by Fermin Calvillo at the Anaheim distribution center could not be better. Fermin should be given a pat on the back!!
Submitted by: Jame Vesely Apr 16, 2013 7:35:45 PM
Rating: Excellent
This Feedback is for Ms. Sue, who has provided the greatest assistance in answering my questions, providing drawings and color samples to mention only a few. She is making purchasing our (5) Janus Roll-Up Doors and (2) Stratford Residential Doors very simple. I don't think I could get that kind of service anywhere else, but only at Steel Door Depot. THANK YOU MS. SUE Eddie Hodges
Submitted by: Eddie Hodges Mar 14, 2013 8:09:55 PM
Janus 650I Rating: Good
I love our new door! It was easy to install the door itself, but the instructions for installing the draft stops are difficult to understand. We watched the video on YouTube about the door installation, which was GREAT. The same should be done for the added extras. I rated this experience as good instead of Excellent because we ordered a door with inside slide locks and the rails delivered were not the correct ones. I had to quickly modify the rails to accept the slide locks in order to secure our facility. Apart from that, a great product. Very happy.
Submitted by: Robert Hart Mar 6, 2013 3:55:43 PM
Janus 2000 Rating: Excellent
great product-included instructions are hard to follow but online video made installation a breeze.
Submitted by: MACK PIERCE Feb 2, 2013 12:43:34 AM
Janus 650 Rating: Excellent
Great service and product! I picked up my 4 new doors straight from the factory in GA. I did not know what to expect but I must say I was pleasantly surprised. Best shipping people from the desk clerk to the folks that loaded my doors onto my trailer! Once home, they installed easily just like the video showed. (Maybe a little harder since it was my wife and I and we needed to improvise with a winch from my ATV to assist with the raising of the doors but all went well. They are in and look and work great. Nice job Janus International!!!! Strongly recommend this product.
Submitted by: Don Croteau Feb 1, 2013 6:35:19 PM
Janus 1000 Rating: Excellent
I INSTALLED THE DOOR THIS PAST WEEKEND IT WAS A PIECE OF CAKE, I PLAN TO REPLACE MY OTHER 2 DOORS IN THE FUTURE SINCE IT WORKS SO WELL THANKS FOR A QUALITY DOOR FOR A GOOD PRICE MIKE SNYDER
Submitted by: Customer Service Jan 27, 2013 1:22:54 AM
Janus 650 Rating: Excellent
Here's an e-mail we received - great service and great doors i love them . if need anymore i will get from you ! Josh Morgan
Submitted by: Customer Service Dec 29, 2012 10:45:49 PM
Janus 650 Rating: Excellent
This was a great experience. I live in Alaska and it is a big concern to ship products up here. My door was shipped in a timely manner and was packaged beautifully so that it wouldn't get damaged in the shipping process. Installing it was a breeze but most of all the customer service i resieved from Sue was excellent. She was able to answer every question I had promptly and accurately. thanks for the great experience.
Submitted by: Ronald Mattfield Dec 17, 2012 7:46:39 PM
Janus 1000 Rating: Excellent
I ordered custom doors. Great product, easy to install, just as described on website. Set this up as a CPU and when arrived on site in GA, shipping department employees were courteous and service provided was a great. If I ever have a need for more, or know of anyone in need will recommend above all others. Sue was very helpful and wonderful to work with!
Submitted by: Stan knievel Oct 29, 2012 2:34:27 PM
Janus 650 Rating: Good
They were very nice and helpful
Submitted by: Andrew Nunez Oct 24, 2012 5:52:40 AM
Janus 1000 Rating: Good
We ordered two Janus 1000 series, a 12 x 14 and a 10 x 12 size. The instructions were very well thought out and the cad-drawn illustrations were top notch quality. We received both doors with small but visible cosmetic scratches within the windings of the doors but upon writing to the company got two bottles of touch-up paint right away! Sincerely, Greg Madill
Submitted by: GREG MADILL Aug 7, 2012 10:51:02 AM
Janus 650 Rating: Good
Door...exactly as described. Service...Outstanding (Leanne). Instructions...weak but we figured it out. Shipping Costs (Total Joke). My 3'6" door came in a crate longer than 8'...hence the $200 shipping that cost more than the door. Satisfied with the door.
Submitted by: Ken Brame Jun 8, 2012 2:25:22 PM
Janus 650 Rating: Excellent
The ordering process was straightforward and simple. My order was completed promptly and I was able to pick the door up to save shipping. The installation was easy. Thank you. Robert
Submitted by: Customer Service May 16, 2012 2:54:03 PM
Janus 650 Rating: Excellent
The door was ready when I stopped by the factory to pick it up. Everyone there was very helpful and I was on my way in a short period of time. The installation was a breeze. My nieghbor came over to help me and we had it up in such a short time that when my wife came by she was surprised that we were done. It works good and is just what I needed to get my lawnmowers out of my barn.
Submitted by: Henry Balch Mar 13, 2012 5:29:52 PM
Janus 3100 Rating: Excellent
The doors were finished before schedule, delivered before schedule and very easy to install. We will be ordering more doors from this company. Triple AAA rating.
Submitted by: Karin Brauner Mar 13, 2012 2:44:12 PM
Janus 650 Rating: Excellent
This door is exactly what I needed! It fit great and works exactly as it should. I will definitly order another when I add on my carport!
Submitted by: Ricky Ayers Feb 26, 2012 10:45:29 AM
Coachman 32 Series Rating: Excellent
Leann you are the best! I want to Thank You for excellent customer service. I was a bit apprehensive about ordering doors on-line and the process was perfect. When I had questions, Leann answered them either with a phone call or email in a very timely manner. I helped my husband install both a 8x8 and 16x8 door and the instructions from Clopay were excellent - they even included a video which we watched and paused as we proceeded step by step. I have already recommended Steel Door Depot to two neighbors because of our positive experience. When you combine the savings, prompt service and excellent quality, this is the place to shop for garage doors. Many thanks!
Submitted by: Karen Jones Dec 28, 2011 12:36:07 PM
Janus 1000I Rating: Excellent
We installed the doors this weekend and it was so easy! Great product, instructions were easy to read and comprehend, and I watched the video which was a tremendous help. From the ordering process to final install was very nicely done - thank you very much! Ted J.
Submitted by: Customer Service Dec 13, 2011 4:02:42 PM
Janus 1000 Rating: Excellent
The door was purchased to be used as a security door. Ease of installation and product quality vs.price is excellent.Could not be more satisfied!! Thanks for the excellent service and rapid delivery, B. Taylor
Submitted by: Bradford Taylor Nov 16, 2011 12:46:00 PM
Janus 650 Rating: Excellent
Recieved the door sooner than I expected. After reading the instructions, my friend and I had the door installed in about 15 min. I liked it so well, that I am going to order another one for my basement. Thanks for such a good product. Mike T.
Submitted by: Michael Turnmyre Nov 10, 2011 5:31:03 PM
Janus 650 Rating: Good
I was excited when my door arrived acouple days early, and couldn't wait to install it. I love the door!
Submitted by: richard jordison Sep 12, 2011 10:35:10 PM
Janus 650 Rating: Excellent
It was of high quality, easy to install, it took about 10 minutes to completely install, once familar with door I could have done it in about 5 minutes. Will buy again when needed and recommend to everyone. Beautiful door. Thanks
Submitted by: Michael Freeman Aug 10, 2011 2:32:59 PM
Janus 650 Rating: Good
I like the function of the door and it looks good installed, but I will say the instructions were marginal and did not cover the lock assembly for the inside bottom lock choice. Also, the door was missing one of the holes drilled in it and the rails that came did not have any slots cut into it for the bottom lock choice ( it did however have the slot cut in it for the usual lock so one of two things, either there are two different rails and I got the wrong parts, or the fabrication team missed cutting the required slot for the bottom lock to function). It appears to me that the fabrication was rushed. The box of hardware had several extra parts and seemed thrown together. After spending this much money to get the door, I was disappointed that I had to finish the fabrication that the door manufacturer missed. Also, I will be replacing the cheap plastic handle that came with the door. The video showed a metal handle on the janus 650 but it does not come with one. Maybe thats why they put 2 plastic handles in the box, because they know it will likely break, lol.
Submitted by: Customer Service Jul 22, 2011 10:45:21 AM
Janus 650 Rating: Excellent
RECEIVED THE DOOR TODAY, EVERYTHING IS BETTER THAN I EXPECTED. THANK YOU. ROGER
Submitted by: Customer Service May 24, 2011 11:34:16 AM
Rating: Excellent
I received the documentation I needed to set up the operational requirements required. And with the tech support from Jake Lyons, your speedy communication process, I had everything adjusted in less than an hour and now my wife is a happy camper. I highly recommend your business and Janus International. Patrick Murray
Submitted by: Customer Service May 19, 2011 11:08:23 AM
Janus 650 Rating: Excellent
No Complaints. Very Easy install
Submitted by: Jose Williams Jan 18, 2011 12:43:05 PM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
The application was tough because of the unusual size and the follow the roof track. Shannon was great at helping me select the right product. There were delays because of the size with factory engineering at Clopay but in the end they were able to deliver an excellant product. The only surprise was I was not aware I was getting an over the door spring. That was not a problem for me but it would be advisable to provide that detail on the quote. This is actually a better (if not only) option for a follow the roof track.
Submitted by: Edward Smigo Jan 18, 2011 10:29:00 AM
Janus 1000 Rating: Excellent
Excellent product and helpful customer service. Ordered door online with preassembled hardware which made the installation a whole lot easier. Definitely a two-man job to install, just as the video and instructions indicate.
Submitted by: Angrest Harris Dec 14, 2010 7:46:09 PM
Janus 650I Rating: Excellent
Quality is excellent. I installed the framing on the door assy while it was on the floor, stood it up, braced it so it would not fall in or out. Finished the framing to tie in with the rest of the wall framing.
Submitted by: gary gardner Nov 10, 2010 11:34:54 AM
Janus 3100I Rating: Excellent
This door arrived quickly, was well made, easy to install and looks great! 100% satisfied.
Submitted by: Joseph Bieniasz Nov 10, 2010 9:56:16 AM
Janus 650 Rating: Excellent
The door is great, easy and fast to install. The instructions are a litttle diffult to follow, but there is a you tube video that shows the all of the steps. Overall a great product, that looks and works great. Thanks. ;)
Submitted by: Beau Smith Aug 17, 2010 8:30:05 PM
Janus 650I Rating: Excellent
The doors were great, went up very easy and were not that heavy. They look wonderful on my building and you will get alot of recomendations from me. Thank you Shannon for all your help, you've been a blessing!
Submitted by: Lawrence Herlinger Jul 12, 2010 12:41:02 PM
Janus 650 Rating: Excellent
The firs door I received did not fit in the opening into which it was to be installed. Shannon and Leeann expedited another door and had it to me within 3 work days. I was able to install the door in an hour the day before I was to leave town. These gals saved my vacation! Nothing less than outstanding customer service. Thank you. By the way, the door is awesome too. It opens and closes with no effort, locks easily, and looks fantastic in cedar red. We're pleased with our purchase.
Submitted by: david rockstraw Jul 15, 2009 11:25:15 AM
Janus 650 Rating: Excellent
Thanks Shannon everything was good to go! No problems! I will definitely be dealing with Steel Door Depot again! Excellent Service!
Submitted by: Tremayne Lee Apr 2, 2009 7:19:36 PM
Janus 650 Rating: Excellent
We are so happy with our new door. Picked it up one night and installed it the next morning. Took a little longer than 5 minutes, but it was worth it. Shannon was great. She made the whole process very easy. Thanks again Shannon!
Submitted by: Ann Loomis Dec 1, 2008 8:28:53 PM
Janus 1000I Rating: Excellent
Great experience. Had problems with auto opener. Shannon hooked me up with manuf. rep. Sent new motor right away. Works Awesome! Thank you!
Submitted by: James Graham Oct 1, 2008 7:49:53 PM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
Excellent service and price. I am recommending Steel Door Depot to my friends....
Submitted by: Lindsay White Sep 2, 2008 5:48:30 PM
Clopay 73 Rating: Excellent
Doors arrived in perfect condition. When up easily, an look great. Lowest price in town by far.
Submitted by: James Eubanks Aug 8, 2008 1:48:11 PM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
Three 2500 series insulated doors, great doors ! People at steel door depot also great to deal with! Thanks
Submitted by: Charles Bancheek Jun 3, 2008 3:10:12 PM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
Great service and price. Customer service excellent. Just what I ordered. Coulden't be more happier!!! Thank You Steel Door Depot and Shannon!
Submitted by: Scott Kendall Apr 19, 2008 10:19:52 PM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
Even though there was a delay due to a factory machine breakdown, the door arrived as quoted and works beautifully. Better quality for a reasonable price!
Submitted by: Moshe Kagan Apr 10, 2008 2:54:36 AM
Clopay 4050 Rating: Excellent
Shannon continually went above and beyond for me. I had numerous problems with the local Clopay warehouse and Shannon always handled them courteously and professionally. The doors are great, the price was great and I can't say enough good things about Shannon and Steel Door Depot.
Submitted by: Stuart Jessop Apr 9, 2008 4:44:23 PM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
Shannon is awesome!!! Went WAY above and beyond! Highest recommendation!
Submitted by: Bob Williams Mar 16, 2008 11:48:15 AM
Janus 650 Rating: Excellent
hard to believe how easy they were to install.The quality of the doors also, far exceeded my expectations.Customer service was excellent as well. If your looking for doors this is the place.
Submitted by: Dennis McDaniel Jan 28, 2008 1:17:43 PM
Janus 3100 Rating: Excellent
I ordered two 16x10 Janus 3100 series door with Glidermatic openers and they work great. I orderd them through Shannon at Steel Door Depot and her product knowledge and customer service was superb. No question whwre I will order more doors!
Submitted by: Terry Kent Jan 7, 2008 2:14:34 PM
Janus 650 Rating: Excellent
GREAT PRODUCT, EXCELLENT SERVICE. We incurred some minor snafus with the freight company, but Shannon took care of them wonderfully. Overall, it was very productive experience.
Submitted by: Lary Davis Dec 19, 2007 1:23:02 AM
Clopay 4050 Rating: Excellent
Thank you Steel Door Depot for superior service. I am extremely pleased with both of my Clopay 4050 insulated doors with the prairie grille window inserts. My entire experience with SDD was smooth and easy. Thank you again!
Submitted by: Customer Service Dec 18, 2007 2:37:05 PM
Janus 3100 Rating: Excellent
I was impressed to say the least. The door works fine and installed with minimum effort. I purchased the Janus 3100 12*4 26 gauge door. Below are a couple of tips on the install process Use 3 guys to install.. Rent a deck lift or platform jack. Once the door is un-rolled do not loosen any of the hardware securing the spool without rewinding the door.
Submitted by: Dave Haehn Nov 14, 2007 6:40:06 PM
Janus 650 Rating: Excellent
will use steel door depot again and tax rebate was an extra bonus shipment was right on time and they were easy to install
Submitted by: william wetmore Nov 14, 2007 1:09:03 PM
Janus 650 Rating: Excellent
Excellent door. Customer service (Shannon was perfect).
Submitted by: Mohamed Seyam Nov 14, 2007 12:05:29 PM
Janus 650 Rating: Excellent
I was very please with the door I purchased. Installation was simple and the quality was great. Shannon did a great job in following up with all my questions, thanks for an excellent product and customer support!!
Submitted by: John McIntire Nov 14, 2007 8:18:59 AM
Janus 650 Rating: Excellent
Solid support and service! Shannon rules! Have had lots of compliments on the new door! Thank you Shannon!
Submitted by: john Burton Nov 14, 2007 1:34:17 AM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
Shannon was apleasure to deal with. She understands "Customer Service", and calls back. Excellent price, delivery as promised. All in all a great place to do business with. Thank You Shannon - Ray
Submitted by: Ray Knapp Oct 23, 2007 12:24:43 AM
Janus 650 Rating: Excellent
I am very pleased with the Janus door and the ease of installation. I wish I had purchased both my doors from Shannon. Great service and dependable. I have had nothing but trouble with Overhead Door Co. They are the worst customer oriented company I have ever run across. I have just ordered another Janus door from Shannon.
Submitted by: H. Klawinski Oct 4, 2007 1:47:10 PM
Janus 2500 Rating: Excellent
I found this site, and after calling could not believethe price difference. I saved alot of money. Shannon is a terrific PR person,a nd the service is top notch. SHE ACTUALLY DOES CALL YOU BACK. tHE DELIVERY WAS ASTOUNDING. Everything went as we were explained it would. We will defin use again or recommend to others.
Submitted by: Gary Harmon Aug 14, 2007 10:51:28 PM
Clopay T51 (Fomerly Clopay 1000) Rating: Excellent
Shannon Rocks! I was going to order the same doors from another source for more money. Shannon within a week and with GREAT customer service. I'll soon be ordering one more door!
Submitted by: Thomas Green Aug 10, 2007 9:50:16 PM
Janus 650 Rating: Excellent
found your website while looking on Ebay for a standard garage door. BUT I SAW YOU HAD ROLL-UP DOORS. I needed a smaller back door 4' wide and could not find any at a fair price. Your Janus 650 did the job. Went in fast, easy, and rolls up and down with one finger!
Submitted by: STEPHEN HOLMES Aug 10, 2007 4:57:53 PM
Janus 650 Rating: Excellent
we bought 3 doors for the price of one locally installed door !!! i couldn't believe how easy they were to install. shannon was pleasure to deal with, she followed the order right thru to install. didn't think that kind of customer service existed anymore!!!!! love the doors. thank you shannon, kevin.
Submitted by: kevin dominiak Aug 10, 2007 9:10:06 AM
Rating: Excellent
HERE'S ANOTHER E-MAIL WE RECEIVED: Shannon, Thank YOU for your great customer service! I will surely use you again in the future and reccomend you to others. You have a great 4th!! Molly
Submitted by: Customer Service Aug 8, 2007 4:43:59 PM
Janus 650 Rating: Excellent
HERE'S AN E-MAIL WE RECEIVED: Thank you for your help in ordering our door. The project looks very well, and will looked finished when we have a chance to hang the hood. A little hard to work between the kitchen being open for lunch and meetings or parties in the evening. The door went up easily and required very little adjusting. Once again, thank you for your help and a fine product. Ray Wayne American Legion Post 88 Mattoon, Il
Submitted by: Customer Service Aug 8, 2007 4:05:59 PM
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