Frequently Asked Questions

1. Can I pick up my door order to avoid shipping charges?

Door pick-up is available for Janus International roll up doors only. Please select self pick-up during the check out process.

2. Where are the Janus pick-up locations?

Georgia

135 Janus International Blvd.; Temple, GA 30179

Indiana

620 W Main St., Butler, IN 46721

Arizona

13374 W. Peoria Avenue; Surprise, AZ 85379

Texas

1256 Brittmoore Road; Houston, TX 77043

2502 Farrell Road; Houston, TX 77073

California

2535 W. LaPalma Avenue; Anaheim, CA 92801

Florida

10407 Rocket Blvd., Orlando, FL 32824

3. How do I know when my door is ready for pick-up or delivery?

After placing your order on line and receiving automatic order confirmation. We will send an additional e-mail with a copy of your sales order which will indicate your estimated delivery or pick-up date and address of pick up location.

We will also call you to verify your order is ready for pick up or send an e-mail when your order ships with the tracking information.

Or you can call customer service at 770.713.8154 as manufacturer delays may infrequently occur.

4. Delivery Assistance

Customer is responsible for the offloading of his door. Should you not have a lift to assist, you are welcome to open the crate with a power screw gun and crow bar. Occasionally drivers will assist in offloading but are not required to do so.

5. Errors in Order

While quality control is king, occasionally an error will occur. Please review your sales order asap to ensure that what you ordered is reflected accurately. Upon delivery if you find an error on our part, please call us immediately so we can rectify the situation. We submit each order to the manufacturer based on your input, so customer errors cannot be replaced or refunded. It is imperative to review your order and your sales receipt and report any discrepancies immediately.

6. Damages or missing items

Concealed damage/shortages must be reported within 7 days of receipt of product; therefore product should be installed as soon as possible in order for any concerns to be reported. After 7 days of receipt, SDD cannot assume responsibility for damage, as we have no control over the condition of the door once received by customer. Doors are packaged and loaded with care to minimize transit damage. However, due to road conditions/handling procedures which are outside SDD’s control, small dents and dings as well as light paint damage may occur (as per DASMA TDS#274). These are not approved reasons to return or refuse product.

7. What is your refund policy?

Because each door and/ or parts are a special order placed with the manufacturer, SteelDoorDepot does not offer any refunds or cancellations after a 24 hour grace period from placing your order. Therefore it’s imperative to know your measurements, color choice, etc. before ordering your door. Our customer service department is here to assist with your order.

8. Tell me more about your manufacturers.

Click here to read more about Janus International.

9. Can I adjust the tension on my Janus door myself?

You sure can, and it couldn’t be easier. Click here for instructions.