SHIPPING & RETURNS
TERMS AND CONDITIONS FOR THE ONLINE SALE OF PRODUCTS
Last Revised: May 2, 2025
These Terms and Conditions for the Online Sale of Products (“Terms”) are the sole and exclusive terms governing the sale of goods by Steel Door Depot.com, LLC (“Seller” or “we” or “us”) from its website www.Steel Door Depot.com (the “Website”) to customers that place an order on the Website (“Customer” or “you” or “your”). These Terms are subject to change by Seller without prior written notice at any time, in Seller’s sole discretion. The latest version of these Terms will be posted on this Website and Customer should review these Terms before purchasing any products that are available through the Website. These Terms also govern the sale of goods by Seller to a Customer that submits a special-order request through the Website (a “Special Order”).
Please read these Terms carefully. They contain important information concerning a Customer’s legal rights, warranties, obligations and available dispute resolutions remedies. Customer should be aware that the Customer’s use of the Website is also subject to the Seller’s Website Terms of Use and Privacy Policy. Customer should carefully review these additional policies before placing and order of products or using the Website.
1. Acceptance of the Terms
Customer agrees to be bound by these Terms by clicking the ‘I Agree’ button on the checkout page indicating that Customer has read, understands, and agrees to be bound by these Terms. For All Special Orders: The Seller’s email containing the proposed quote for the Special Order includes a link to these Terms. Customer agrees to be bound by these Terms by accepting Seller’s proposal.
2. Order Confirmation
You agree that your order is an offer to buy, subject to these Terms, all products listed in your order. All orders must be accepted by Seller or Seller will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion, for example, but not limited to, if we do not have sufficient quantities of the products to fulfill your order. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered.
All order confirmations are subject to these Terms. Acceptance of your order and the formation of the contract of sale between Seller and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order at any time before we have sent your order confirmation email by emailing info@steeldoordepot.com or calling our Customer Service Department at 678-260-6939 or 1-800-837-9803.
For All Special Orders: After having received your Special Order request, Seller will send you a pricing quote or request additional details in order to provide you a pricing quote. After you receive Seller’s pricing quote for the Special Order, you may choose to accept or reject the quote. Your silence constitutes a rejection. A Special Order is not placed until you accept the pricing quote and Seller sends you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Seller and you will not take place unless and until you have received your order confirmation email and are subject to these Terms. You have the option to cancel your order at any time before we have sent your order confirmation email by emailing info@steeldoordepot.com or calling our Customer Service Department at 678-260-6939 or 1-800-837-9803.
The product(s), including any products ordered via a Special Order, that are ordered by the Customer may be referred to herein as the “Products.” Customer agrees it bears sole responsibility for selecting Products and for determining whether such Products are appropriate for Customer’s usage.
3. Product Information
Seller is a distributor of third-party products. Information about the products on the Website is provided by the manufacturers and/or suppliers. Despite our efforts, occasional pricing errors or errors in specifications may occur on the Website, and Seller reserves the right to correct or change such typographical errors without notice. Seller further reserves the right to cancel any and all orders resulting from such pricing errors, even if Customer has received an order confirmation from Seller. Seller reserves the right to alter, modify, redesign, or discontinue Products or any components of Products, warranty, support, or other policies, without notice and without any obligation to Customer.
4. Price; Payment
a. All prices posted on this Website are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
b. For All Special Orders: Special Orders will be priced at the amount quoted in the proposal emailed to you. The quote includes taxes, fuel surcharges, and shipping and handling fees. Customer is required to make full payment for the Special Order at the time of accepting the proposal.
c. Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. Customer represents and warrants to Seller that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable shipping and handling charges and taxes, if any.
5. Deliveries; Risk of Loss
a. Seller shall deliver the Products to Customer using Seller’s standard methods for packaging and shipping. You will pay all fuel surcharges and shipping and handling charges specified during the ordering process. If Customer does not accept delivery or pick-up the Products within twenty-one (21) days of the Seller-designated delivery or pick-up date, then Seller will charge Customer a storage fee equal to five percent (5%) of the order purchase price until the date the Products are delivered or picked-up.
b. Seller shall not be liable for delays in deliveries to the extent performance of such obligations is delayed or prevented, directly or indirectly, due to causes beyond its reasonable control, including, but not limited to, acts of God, fire, terrorism, war (declared or undeclared), epidemics, material shortages, insurrection, acts (or omissions) of Customer or its agents, any act (or omission) by any governmental authority, strikes, labor disputes, transportations shortages, carrier delays, or vendor non-performance. The delivery or performance date shall be extended for a period equal to the time lost by reason of delay, plus such additional time as may be reasonably necessary to overcome the effect of the delay. Seller may deliver any or all Products in advance of the delivery schedule. Delivery times are approximate and are dependent upon prompt receipt by Seller of all materials, payment security (if any), and information necessary for Seller to proceed without interruption with its obligations under the order confirmation.
c. Title and risk of loss pass to Customer upon Seller’s tender of shipment to the carrier. If Customer chooses to pick-up the Products from a Seller facility, then title and risk of loss pass to Customer upon Customer’s pick-up of the Products. For pick-up orders, Seller is not responsible for any damage to Customer’s property caused by loading the Products into Seller’s vehicle.
d. Customer shall dispose of the packing materials at its own expense, and shall defend, indemnify, and hold harmless Seller for any and all costs or expenses of any kind in connection with such packing waste.
6. Acceptance of the Products
If the Products delivered do not conform to the specifications set out in the order confirmation, Customer shall provide Seller with notice within seventy-two (72) hours after delivery, which Customer agrees is a reasonable period of time under the circumstances. Customer can provide notice of non-conformity to Seller by emailing info@steeldoordepot.com or speaking with a customer service representative by calling 678-260-6939 or 1-800-837-9803. Customer may be asked to submit photo evidence of the non-conformity to allow Seller to substantiate the claim. In the absence of any such notification, Customer shall be deemed to have accepted the Products.
In the event that any Products are demonstrated to have been delivered in non-conformance with the order confirmation and such non-conformance is reported within the seventy-two (72) hour period following delivery, Seller’s liability shall, at its option, be limited to: (x) replacing such non-conforming Products with conforming Products; or (y) issuing a credit or refund to Customer for such non-conforming Products. Seller may advise the Customer that the nature of the defect is the type subject to Manufacturer’s warranty as described in Section 11 below, in which case Seller has no further liability or obligation to the Customer.
7. Shipping Damages to Products
a. The parties acknowledge that, while Seller’s Products are packaged and loaded with care to minimize transit damage, small dents or dings, as well as light paint damage due to wear and tear in transit, may occur due to road conditions and shipper handling procedures outside Seller’s control. The parties hereby agree that such minor damage is not an acceptable reason to return or refuse delivery of a door. Upon Customer’s request, Seller will supply touch up paint.
b. In the event there is visible damage to the shipping materials, Customer may decline delivery. Customer’s only recourse for shipping damage to the Products is to file a claim with the carrier. If the Products do not conform to the order specifications or a Product is missing from the delivery, Customer should follow the notice procedure set forth in Section 6 above relating to acceptance of Products.
8. No Return of Products; Cancellation of Orders
a. Products may not be returned to Seller without Seller’s written approval, which will only be granted if you are requesting a return due to Seller’s mistake. To return a Product, you must submit a request for return by contacting the Customer Service Department by emailing info@steeldoordepot.cominfo or calling 678-260-6939 or 1-800-837-9803. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 25% restocking fee. We will accept a return of the Products for a refund of your purchase price, less the original shipping and handling costs and less the restocking fee, provided such return is made within ten (10) days of the delivery and provided such Products are returned in their original condition.
b. For All Special Orders: Special Orders are always non-returnable since they are custom made to the Customer’s specifications.
c. Customer can always cancel an order by contacting the Customer Service Department if the cancellation is made prior to Seller issuing an order confirmation.
9. Products Not for Resale or Export
You represent and warrant that you are buying products or services from the Website for your own personal or household use only, and not for resale or export. These Terms do not and are not intended to confer any rights or remedies upon any person other than you. Products purchased from the Website may be controlled for export purposes by export regulations, including but not limited to, the Export Control Reform Act of 2018 (ECRA) (Title XVII, Subtitle B of Pub. L. No. 115-232), the Export Administration Regulations (15 C.F.R. 768-799) for which ECRA is permanent statutory authority, the International Traffic in Arms Regulations (22 C.F.R. 120-128 and 130) and their successor and supplemental regulations.
10. Safety Data Sheets
Safety Data Sheets (“SDS”) for OSHA defined hazardous substances are supplied by the manufacturers and/or suppliers. SELLER MAKES NO WARRANTIES AND EXPRESSLY DISCLAIMS ALL LIABILITY TO ANY CUSTOMER OR USER WITH RESPECT TO THE ACCURACY OF THE INFORMATION OR THE SUITABILITY OF THE INFORMATION IN ANY SDS. CUSTOMER IS SOLELY RESPONSIBLE FOR ANY RELIANCE ON OR USE OF ANY INFORMATION, AND FOR USE OR APPLICATION OF ANY PRODUCT. To request an SDS: email info@steeldoordepot.com or write to the mailing address set forth in Section 18 below.
11. Manufacturer’s Warranty and Disclaimers
Seller does not manufacture the Products. When delivering the Products, Seller will include a link or QR code to the relevant third-party manufacturer’s (“Manufacturer”) warranties, to the extent available and transferable to the Customer. To obtain warranty service for defective Products, please follow the instructions included in the Manufacturer’s warranty. YOU AFFIRM THAT SELLER SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.
SELLER MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS, INCLUDING ANY: (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS CONTAINED IN THESE TERMS MAY NOT APPLY AND OTHER RIGHTS MAY BE AVAILABLE.
12. Indemnification
Customer shall indemnify, hold harmless, and defend Seller, Seller’s affiliates, and its and their owners, officers, directors, managers, employees and agents (each, a “Seller Indemnified Party”) against any and all losses, damages, liabilities, deficiencies, claims, actions, injuries, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including professional fees and reasonable attorneys’ fees, that are incurred by and/or awarded against any Seller Indemnified Party, arising out of any third party claim alleging, or arising out of or in connection with, Customer’s use, abuse, modification, alteration, or neglect of the Products or other acts of negligence by the Customer.
13. Limitation of Liability
a. The total liability of Seller for all claims arising out of or relating to the performance or breach of these Terms or Customer’s use of any Products shall not exceed THE PRICE ALLOCABLE TO THE PRODUCTS OR PART THEREOF WHICH GIVES RISE TO THE CLAIM, REDUCED BY ANY AMOUNT DUE TO SELLER. Seller’s liability shall terminate upon the expiration of the applicable warranty period, provided that Customer may enforce a claim that accrued prior to that date by commencing an action before the expiration of the applicable statute of limitations or repose period, but not later than one (1) year after expiration of the warranty period.
b. Customer agrees that Seller SHALL HAVE NO LIABILITY FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, or damages for loss of profit or revenues, loss of goodwill, loss of product, loss of use of Products, or any associated equipment, interruption of business, cost of capital, savings, use, revenues, cost of substitute products, services or replacement power, cost of cover or replacement, downtime costs, increased operating costs, third-party claims, or for any special, punitive, or exemplary damages, regardless of whether such liability arises from or is based on contract, express or implied warranty, misrepresentation, tort, strict liability, negligence, equity, or any statutory or regulatory obligation.
14. Dispute Resolution; Governing Law
a. Any dispute arising out of or in connection with the Products or these Terms, including any question regarding its existence, validity, or termination, shall be resolved in accordance with this Section 14 and will be settled, if possible, by good-faith negotiation of the parties for twenty (20) days. If a dispute is not resolved during the twenty (20) day negotiation period, then either party may initial legal action, provided that any such legal action shall be brought in the U.S. District Court for the Northern District of Georgia, or in the event that court lacks jurisdiction to hear the claim, in the appropriate state courts of Fulton County, Georgia, and the parties irrevocably consent to the exclusive jurisdiction of those courts for such claims. Each party submits to and accepts generally and unconditionally the jurisdiction of those courts with respect to its person and property.
b. The validity, performance, and all matters relating to the interpretation and effect of these Terms and order of Products and all further documents executed pursuant to it shall be construed and interpreted in accordance with the laws of the State of Georgia, excluding the rules on the conflict or choice of laws.
15. Confidentiality
a. Any non-public, confidential or proprietary information, including, without limitation, pricing information, data, production processes or specifications (collectively, “Confidential Information”), provided by Seller to Customer is proprietary to Seller and shall be held in confidence by Customer, shall only be used by Customer in connection with the respective sale, and shall not be used for any other purposes or disclosed to third parties without Seller’s prior written consent. Customer shall be liable for any loss to Seller or commercial gain by others from unauthorized use of Seller’s Confidential Information occasioned by Customer’s failure to comply with this provision. The purchase of Products shall not include any right to supply of technical information such as drawings or specifications.
b. Customer will protect Seller’s Confidential Information with at least the same degree of care as Customer would protect its own Confidential Information, but in no event with less than a reasonable degree of care and in accordance with applicable laws.
c. The obligations of this Section 15 shall survive the fulfillment or termination of Customer’s order for any reason.
d. Customer agrees that any unauthorized disclosure of Seller’s Confidential Information will cause immediate and irreparable injury to Seller and that, in the event of any breach of this Section 15, Seller will be entitled to immediate injunctive and other equitable relief, in addition to any other available remedies.
16. Intellectual Property
All intellectual property conceived, created, or provided by Seller, whether alone or with any contribution from Customer or its personnel, shall be owned exclusively by Seller. To the extent that Customer may acquire any right or interest therein, Customer irrevocably assigns all such right and interest exclusively to Seller, waives all moral rights in favor of Seller, and agrees to execute assignments and other documentation as necessary to achieve that result. Nothing in these Terms shall be deemed to grant a license directly or by implication, estoppel, or otherwise, to any such intellectual property, although the parties may provide for such a license in a separate written agreement.
17. General Clauses
a. You may not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 17(a) is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
b. To the extent Customer’s data or information includes personal data, Seller represents and warrants to only process such data pursuant to its privacy policy as set forth at https://www.janusintl.com/privacypolicy. Contact privacy@janusintl.com for further questions.
c. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Seller.
d. Any covenant or provision of these Terms which by its express terms is required to be observed, kept or performed after termination hereof, or which by its nature and effect is intended to survive termination of the contract shall so survive fulfillment or termination of Customer’s order.
e. No waiver by Seller of any of the provisions of these Terms is effective unless explicitly set forth in writing and signed by Seller. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising hereunder operates, or may be construed, as a waiver thereof.
f. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
g. Seller’s order confirmation, these Terms, our Website Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.
18. Notification
All notices, approvals, consents, requests for demands required or permitted to be given under these Terms to Seller shall be in writing and shall be deemed sufficiently given when deposited in the mail, registered or certified, postage prepaid, and addressed to:
Mailing Address Steel Door Depot.com, LLC c/o Customer Service Department 135 Janus International Blvd Temple, GA 30179
With a Copy to: Steel Door Depot.com, LLC c/o Legal Department 135 Janus International Blvd Temple, GA 30179
We may provide any notice to you under these Terms by: (a) sending a message to the email address you provide or (b) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
