How We Work
Buying the finest commercial and residential doors is made easy with SteelDoorDepot.com.
PRICING YOUR DOORWe've supplied all the information you'll need to configure the exact door that meets your needs. Select your door and then choose from a wide selection of options and accessories, including openers and insulation. Your correct investment, including shipping and optional installation, will be calculated within seconds. Our payment system is completely secure, so you can order with no worries.
SHIPPING DIRECT TO YOUR DOORSteelDoorDepot.com is committed to shipping your order on time and in excellent condition. Customer satisfaction is our number one priority, so we strive to make the process worry-free. Once your order has been processed, you'll be apprised of production and shipping schedules via email. Orders will typically be ready for delivery to your site from our nearest door center within 1-2 weeks for a Janus roll up door and 4-6 weeks for an Amarr residential door. Some models in select sizes, designs and colors may be in stock and available for quicker delivery (depending on region). Please call us at 800-837-9803 to inquire.
IMPORTANT: Upon delivery (whether to a home or business), you are responsible for off loading your door(s). This may require you to open the crate and remove the door. An electric screw gun will be necessary for this.
CUSTOMER PICK-UPAmarr residential and commercial sectional doors are NOT available for customer pick up.
Janus International roll up doors can be picked up at these Janus locations:
134 Janus International Blvd., Temple, GA 30179
MEASURING YOUR DOOR OPENINGOrdering a door to fit your finished opening size is important. At SteelDoorDepot.com we take the guesswork out of measuring your door opening. Click on Measuring Guidelines to learn more.
INSTALLING YOUR ROLL UP DOORWhile SteelDoorDepot.com does not provide installation services for Janus roll up doors, the installation process is easy for those of natural mechanical abilities. Installation guides have been provided for each roll up door model both online and with your door shipment. We strongly urge you to read the guide in its entirety prior to beginning the installation process. SteelDoorDepot.com cannot assume responsibility for any doors improperly installed.
RESIDENTIAL DOOR INSTALLTION: DIY OR HIRE AN INSTALLERFor Amarr residential doors, you do have a choice between utilizing a skilled installer or installing yourself. Please visit the installation section for more details; you may be surprised to learn just how economical hiring installation service can be in the long run. Installation services for residential doors are available only in certain zip codes. Please visit Installation Guidelines to learn more.
Installation services are not available for Janus International roll-up doors; however we do have certain installer contacts. Please give us a call if you need installation labor and we will do our best to help you locate assistance.
SPECIAL ORDERSThe majority of finished opening door size options can be found through our online door configurator. Just select your desired door type on the green navigation buttons on the left side of the screen. Remember, if you do not see your exact size, round up to the nearest opening size.
If you still do not see what you need, then you have a special order door. For pricing and other details on special orders, click on Special Orders and email us the exact nature of your request. An experienced customer service professional will respond via email to your request within 24 hours during the normal business week.
QUESTIONS?For technical assistance or questions regarding your order, contact us firstname.lastname@example.org or call 800-837-9803 Monday through Friday, 8:00 am to 6:00 pm (Eastern Standard Time).
WARRANTIESBoth Janus International and Amarr offer premium warranties on their doors. Click on the FAQ section for full details.
PRIVACY AND SECURITYOrder and communicate with SteelDoorDepot.com with the assurance that your information is completely secure, as well as confidential. We do not share lists with any outside parties to ensure your information is held in private.
TAXAccording to state law, SteelDoorDepot.com is required to collect sales tax. If you are tax exempt, please contact our customer service team to provide SteeDoorDepot.com with your information, either by e-mail or phone.
TERMS AND CONDITIONSPlease be sure to familiarize yourself with all SteelDoorDepot.com policies and procedures. They are here for your protection as well as ours. To learn more, click on the topics below:
Purchasing Agreement & Terms
CANCELLATION POLICYSteelDoorDepot.com places special orders for all doors directly from our manufacturers. In that light, order cancellations or changes will be honored within 24 hours of placement. After 24 hours, all orders will be processed and therefore considered final and non-refundable. We cannot exchange, resell or refund a door due to the unique nature of each custom-built door.
CLAIMS AND DAMAGE POLICY